Abstract

There is a huge and complex social psychology to managing client engagements effectively. Merely presenting actionable solutions that have valid data to back them up is not enough for clients. They become lost with the simplest of justifications and proof often focusing factors of little importance to the end users. In this talk I will offer some meeting navigation concepts that will enable people to facilitate client meetings, establish and reach defined outcomes and establish clear dialog and interaction methods.

Bio

Karl Smith is the Global Head of Human Centered Design and User Experience at Avaloq, Professional Fellow of the British Computer Society, Chairman of the User Centered Design Society in the UK and the former Global Head of Mobility User Experience at Accenture and Partner, Global Head of Digital Design at Wipro Digital.

He has been involved in design since 1989 working with international and global organisations by facilitating the adoption of User Centred Design methodologies and core competencies. Notable projects include the UK National Census, Wood Mackenzie, Bank of Moscow, Bank of China, RBS, Deutsche Bank and the Oxford University Press. He also regularly speaks on subjects including Smart Grid, UCD, CIO, Banking and Wealth Management UX, IoT Design and mentors several start-up entrepreneurs.